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WhatsApp Coexistence 詞彙表

WhatsApp Coexistence 相關詞彙容易混淆,實際上很多混亂源於兩人用同一個詞指不同事物。以下是本網站採用的定義,並連結至詳細說明各詞彙的頁面。

不儲存訊息Business 應用程式 + Cloud API供 Claude 及 ChatGPT 使用的 MCP2 分鐘內開始運作
Coexistence

Meta's official mode for running the WhatsApp Business app and the Cloud API on one number at the same time. Not a separate API: the same Cloud API, onboarded so the app keeps working.

WhatsApp Coexistence
Cloud API

Meta's hosted WhatsApp Business Platform API. Every send, template and webhook on this site runs through it.

Cloud API or Coexistence
WhatsApp Business app

The app a business uses on a phone. Distinct from the consumer WhatsApp app, and a number must be on it before Coexistence can connect it.

WhatsApp Business AccountWABA

The Meta object that holds phone numbers and templates. Sits inside a Business Portfolio. Webhook overrides are applied at this level rather than per number.

Business Portfolio

The company level container in Meta Business Manager. Holds one or more WhatsApp Business Accounts. A client's number stays in their portfolio, not a provider's.

Meta Tech Provider
Phone number id

Meta's identifier for one connected number. Sending targets this rather than the number itself, and it appears in every inbound webhook payload.

Embedded Signup

Meta's own onboarding popup. Picks the portfolio, the account and the number, and for Coexistence includes a code scanned in the WhatsApp Business app.

How a number connects
Tech Provider

A Meta status permitting a company to connect other businesses' numbers through its own approved app. Free to obtain, gated on business verification and App Review. Not an endorsement.

What it means
BSPBusiness Solution Provider

A company selling a messaging platform, usually a shared inbox. Overlaps with Tech Provider but describes the product rather than the Meta status.

Coexistence or a BSP
Webhook destinationwebhook override

Where Meta delivers a WhatsApp Business Account's events. Set as an override on an app's subscription, which is why removing a connection uninstalls it.

WhatsApp webhooks
hub.challenge

A value Meta sends in its verification GET. The endpoint must return it as the raw body. Returning JSON instead is the most common reason a webhook never receives anything.

Webhook verification
messages

The webhook field carrying what customers send. Part of the message path, which is what a webhook override routes away from a provider.

smb_message_echoes

The webhook field carrying what a team sends from the WhatsApp Business app. Only exists on Coexistence numbers, and is how software sees a human's replies.

Customer service windowthe 24 hour window

Twenty four hours from the customer's last message, during which free text delivers. Outside it, only an approved template does.

Error 131047
Template

A message submitted to Meta for review in advance. The only thing that delivers outside the customer service window, and on a Coexistence number it can only be sent through the API.

Error 132001
Quality rating

Green, yellow or red, assigned by Meta from how recipients react. Falls before it costs anything, and nothing announces the fall.

Error 131048
Messaging tier

How many unique customers a number may start conversations with per day. Moves in both directions. Distinct from throughput, which is a rate.

Throughput

Messages per second a number may send. Fixed by Meta on a Coexistence number rather than scaling with quality and tier.

Error 130429
Linked device

The consumer WhatsApp client signed in elsewhere, as WhatsApp Web does. What unofficial tools automate, what WhatsApp's terms prohibit, and what gets numbers banned.

Unofficial API risks
MCPModel Context Protocol

How an AI assistant reaches a tool it does not own. Request and response only: an MCP server cannot be woken by an incoming message.

WhatsApp MCP server

為甚麼詞彙會造成這麼多問題?

因為當中有幾個詞彙所指的是不同層級的事物,但看起來都像處於同一層級。

Business Portfolio 內含 WhatsApp Business Account,而 WhatsApp Business Account 內含多個電話號碼,每個號碼都有 phone number id。在日常對話中,這四者都會被稱為帳戶,因此「檢查帳戶是否正常運作」一句話,可能代表四種不同的檢查。本平台的兩個二十四小時時段也有同樣問題,它們衡量互不相關的事物,卻經常被混為一談。

另一半原因是,Meta 和服務供應商對同一事物使用不同詞彙,而各服務供應商之間也沒有統一說法。本頁在有 Meta 原有詞彙時會採用該詞彙,並在詞彙由我們定義時直接說明。

哪些區分在實際使用中最重要?

有三項,而且每一項都曾令某人浪費一天時間。

客戶服務時段和同步時段都是二十四小時,但兩者完全無關。前者決定免費文字訊息能否送達,時間由客戶上次發送訊息起計。後者決定仍能否提取聊天記錄,時間則由啟用流程起計。

已連接裝置不是 API。它是登入於其他地方的消費者 WhatsApp 用戶端,也正是非官方工具自動操作的對象,並會導致號碼被封鎖。

Webhook 目的地也不是號碼上的設定,而是應用程式訂閱帳戶時的覆寫設定。因此,移除連接後它會消失,重新連接時必須再次設定。

常見問題

Coexistence 是不同於 Cloud API 的另一個 API 嗎?

不是。Coexistence 是將號碼啟用至 Cloud API 的方式,同時保留 WhatsApp Business 應用程式在該號碼上的運作。端點、訊息格式及規則完全相同。

Business Portfolio 和 WABA 有甚麼分別?

Business Portfolio 是 Meta Business Manager 內公司層級的容器。WhatsApp Business Account 位於其中,並持有電話號碼。一個 Business Portfolio 可以持有多個 WABA。

BSP 和 Tech Provider 是同一回事嗎?

兩者有重疊,但指的是不同事物。Tech Provider 是 Meta 授予的身分,容許公司透過自己的應用程式連接其他企業的號碼。BSP 通常指銷售訊息平台的公司,而該公司未必持有這項身分。

MCP 與 WhatsApp 有甚麼關係?

兩者本身沒有必然關係。MCP 是讓 AI 助手存取工具的協定,而 WhatsApp MCP 伺服器會將號碼公開為其中一項工具。它不能接收訊息,只能在收到要求時執行操作。

準備開始嗎?

幾分鐘內設定 WhatsApp Coexistence,而非幾個月。應用程式在手機上仍可繼續運作。

開始免費試用7 天內不收取任何費用。隨時取消。

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WhatsApp Coexistence 詞彙表