EasyCoexistence vs Trengo

What each product is

They are not competing for the same purchase, and being clear about that makes the comparison useful.

Trengo: A multichannel team inbox unifying WhatsApp, email, live chat, voice and social into one view, priced per user seat and aimed at support teams handling several channels.

EasyCoexistence: Coexistence infrastructure. The WhatsApp Business app on the phone keeps working, the Cloud API runs on the same number, and message events go from Meta straight to your CRM, helpdesk, automation or AI agent. There is no product for your team to move into.

One inbox for every channel

Their central promise, and it is a good one for the right team.

Trengo: Email, WhatsApp, chat and voice in one place with shared assignment and rules. For a support team drowning in tabs that consolidation is the product, and it works.

EasyCoexistence: We do one channel and do not ask you to consolidate. If your helpdesk already handles email and chat, WhatsApp arrives there through a webhook and your team never learns a second tool.

What you pay when the team grows

Per-seat pricing has a shape, and it is worth seeing before hiring.

Trengo: Per user, so every new support hire adds to the monthly bill whether or not they touch WhatsApp.

EasyCoexistence: Per number. A support team of two and a support team of twenty pay the same, because the billable unit is the connection rather than the person.

What the bill follows

The structural difference, and the one that decides the total as you grow.

Trengo: A subscription shaped around users and plan tiers, so the bill tracks the size of the team and the features unlocked, paid whether the seats are used or not.

EasyCoexistence: A connected number. Adding a colleague costs nothing because there are no seats, and the per-number rate falls as numbers are added, from US$ 9 down to US$ 2. An agency's fortieth number does everything the first did and costs less.

What happens if you leave

Worth asking of anything that holds your conversations.

Trengo: The inbox, the contact history and the automations live in the platform. That is what makes them work, and it is also what makes leaving a migration project.

EasyCoexistence: Nothing of yours is inside us. Messages were delivered to your own system as they arrived, and the number sits in the client's own Meta Business Portfolio, so removing us leaves it exactly where it was.

Keep reading

• EasyCoexistence vs RasayelRasayel is a WhatsApp sales inbox priced per user. EasyCoexistence delivers the conversation straight into your CRM, charging per connected number.
• EasyCoexistence vs SleekFlowSleekFlow is a seat-priced messaging platform with a minimum seat count. EasyCoexistence charges per connected number with no seats at all.
• EasyCoexistence vs respond.ioRespond.io is a multichannel inbox priced per seat and contact. EasyCoexistence charges per connected number, with no seats and nothing per message.
• EasyCoexistence vs a BSP inboxA BSP gives you a shared inbox and sits in the message path. Coexistence keeps the phone and routes messages to your own systems. When each one is right.
• WhatsApp Coexistence: the app and the API on one numberCoexistence runs the WhatsApp Business app and the Cloud API on the same number at once. What it changes, what it does not, and how a number gets connected.