WhatsApp error 131031: account restricted or data mismatch
Error 131031 means the WhatsApp Business Account is restricted, commonly because business verification details do not match what Meta holds, or because a two step verification PIN is involved. It is resolved in Business Manager rather than in code.
- Often a verification detail, not behaviour
- Checked in Business Manager
- Two step PIN is a frequent cause
Nothing charged for 7 days. Cancel anytime.
Meta's code for a restricted account or a verification data mismatch.
The related code for a restriction from a policy enforcement action.
The separate code returned when a two step verification PIN is simply incorrect.
What kind of mismatch causes it?
A difference between what Meta holds about the business and what has been supplied, which sounds small and is not.
Business verification ties a legal entity to the account: name, address, registration details and supporting documents. When something changes on the business side and is not updated with Meta, or when what was submitted does not match a registry Meta checks, the account can be restricted until it reconciles.
The two step verification PIN is the other common cause and is easier to fix. It is set on the phone number and required for certain operations, and if it has been forgotten or set by someone who has since left, it needs resetting before anything else will work.
Where do you actually look?
Business Manager, on the business account rather than on the phone number.
The verification status and any enforcement notice both live there, and between them they usually say which of the two causes applies. A provider dashboard can tell you a number stopped working and when, but it cannot see a verification record, so it cannot tell you which detail is wrong.
If verification is the cause, updating the business details and resubmitting is the path. If the PIN is the cause, it is reset from the WhatsApp Manager settings for that number, and it is worth recording somewhere the business can find it afterwards.
Common mistakes
- Treating it as a code fault. The request was well formed and the account was refused.
- Resubmitting verification with the same details that were rejected.
- Assuming the PIN is stored by a provider. It is set on the number in Meta's own settings.
EasyCoexistence records when a number stops working and what Meta reported, so the conversation with Meta starts from a date and an event rather than from guesswork.
Frequently asked questions
Is this the same as 368?
Related but not identical. 368 is a policy enforcement action; this one usually points at business verification details or a two step PIN.
Can a provider see my verification status?
No. That lives on the business account in Business Manager and is not exposed to providers.
Will reconnecting help?
No. The restriction applies to the account, so a fresh connection meets the same condition.
How do I reset the two step PIN?
In WhatsApp Manager, on the phone number's settings. Record it somewhere the business can retrieve it later.
Keep reading
Ready to get started?
Set up WhatsApp Coexistence in minutes, not months. The app keeps working on the phone.
Start Free TrialNothing charged for 7 days. Cancel anytime.Verified on